Temecula, CA

I have used Cool Air for several years and called recently because I've had good service in the past. I called for an appointment a month ago to have my thermostats repaired / replaced (not working at all) and pay for the semi-annual service to check all systems and replace filters. Luke came out a few weeks ago on a Saturday, took my payment for the service agreement offered but said he was not told of the need to possibly replace the thermostats, didn't have 2 in his truck to do so, said he was not told of the semi annual maintenance agreement and didn't have time that day to do that either. I purchased the thermostats on my own and called back for an appt to replace both and get the semi annual service done. Daniel came out yesterday to replace the thermostats and after calling Luke was able to complete the job, but he too said he was not told of the semi annual maintenance and didn't have time. I would appreciate someone coming back out a 3rd time and completing the semi annual service that I've already paid for. Every time I've called I've spoken to either Christina or Janessa and every time I've asked to confirm both the thermostat repair and semi annual maintenance be done, but the field technician is not made aware of it and doesn't have the time or the equipment on hand. Not sure where the disconnect is internally and believe that the field technicians know what they're doing. I can be reached at 951-595-6559 any time to schedule an appointment.

Daniel demonstrated knowledge and competence on our HVAC system. Answered all our questions. Clarified details. Responded to our concerns proactively and with great customer service skill.

Victor was polite and respectful. Kept me informed and he was clean. While their was an issue with the AC, not his fault, took almost 7 days to get my system up and running. We did find large nails from previous vent on the carpet. Around 8 nails myself and wife found. Including one our 1 year old daughter found. One of the gentlemen helping us injured and bleeding. We noted blood in our daughters sink and confirmed it with peroxide. We did clean it ourselves and don’t mind it happened but would of like to known about situation rather than finding it later on our own.

Great service

Jimmy is outstanding. Professional, knowledgeable and courteous.

Great Service

Great service

Positive experience, friendly and knowledgeable

All maintenance was professionally performed. Very organized and thorough.

Jimmy G. went above and beyond to help with my heating issue. His professionalism is outstanding. Very happy I chose this company for all my heating and air conditioning needs.

You wont get any better than him with dealing with customers. A+

My background is 34.5 yrs in facilities maintenance writing estimates and jobs for repairs, construction and final inspection. These guys are fantastic. We have used them for repairs and new installation. From the staff on the office, Darren (sales & follow up) coming to discuss components, options, recommendations, pricing and time frames for installation and the crews sent out to do the work these people have been the best. Very professional, polite and do excellent work. They are fast and do great work. You can’t even tell they were there when they’re done. You get what you pay for. It’s not just the cost of materials but the cost of qualified/certified technician’s doing the installation is most important. I have no problem recommending then to anyone.

Had my heating system done by Cool Air. Jimmy G and Madison did an excellent job. Explained all the every details their doing. And give good recommendations how to make your investment last long.

CoolAir Solutions’ associates are punctual, professional, knowledgable, and enthusiastic. Their customer service has been top-tier since day one.

Mike was very professional and personable while performing our service. We look forward to our summer service.

Fro the moment I called to schedule an appointment, it was smooth sailing. Everything was thoroughly explained by the tech, and he called to let me know he was coming. The maintenance check was explained, photos were taken, and numbers and readings were discussed. Our equipment is over 24 years old, but options were available for repair. We will most likely replace with new equipment with Cool Air Solutions.

Very knowledgeable and great customer service

Mr Pearson did an outstanding job. Give him a pay raise / promotion ASAP

Courteous and thorough service

I’m glad I hired Cool Air Solutions last year to handle my Home HVAC maintenance. My recent service reconfirmed that I made the right decision using them.

Jimmy was very professional and did a great job explaining everything.

reliable and timely service

Great Service

We had to call for update for arrival time. No apology. Very disappointed!

Had a heating problem. Tyler showed up did his inspection/ testing on the unit located the problem, provided a clear/ detailed explanation of his findings and the solution then replaced a faulty component in no time. Tested the unit to ensure proper operation then cleaned up the work area. He answered all of my questions and before leaving he asked if there were any other questions? I didn’t, he was very thorough with his answers. He is very professional and has a positive attitude and it was a pleasure to someone that takes pride in their work. Great Job!!